Beyond China Guide is based in Beijing, China. This policy explains how we handle personal information when you visit our website, contact us, or use our travel planning services.
01
Information we collect
When you contact us, we may collect your name, email address, travel dates, destinations, group details, interests, budget range, accessibility or dietary preferences, questionnaire answers, and the contents of your messages.
Our website and security providers may also process limited technical information such as IP address, browser and device type, requested pages, timestamps, referral source, and security logs.
Please do not send passport numbers, payment-card details, or sensitive medical information through our general forms or email. Payment details, when required, should be entered directly with the relevant payment provider.
02
How we use information
We use personal information to:
- Respond to inquiries and recommend a suitable service.
- Arrange consultations and prepare personalized itineraries.
- Provide revisions, practical support, and service communications.
- Process payments and maintain appropriate business records.
- Protect the website, prevent misuse, and resolve technical issues.
- Comply with applicable legal and regulatory obligations.
Depending on the circumstances, processing is based on your consent, steps taken at your request, performance of our agreement, legitimate business interests, or compliance with law.
04
Cookies and analytics
Essential technologies may be used to deliver and secure the website. We do not currently use advertising cookies or sell data for targeted advertising. If non-essential analytics or marketing tools are introduced, this policy and any required consent controls will be updated.
05
Retention and security
We keep information only for as long as reasonably necessary to respond to you, provide the service, maintain business and tax records, resolve disputes, and satisfy legal obligations. We use reasonable administrative and technical safeguards, but no online system can be guaranteed completely secure.
06
International processing
Because we serve international travelers and use online service providers, information may be processed in China and in other countries. Privacy laws may differ from those in your home country. Where required, we use appropriate safeguards for international transfers.
07
Your choices and rights
Depending on where you live, you may request access to, correction of, deletion of, restriction of, or a copy of your personal information. You may also object to certain processing or withdraw consent where consent is the legal basis. We may need to verify your identity before completing a request.
08
Children and third-party links
Our services are intended for adults arranging travel. We do not knowingly collect personal information directly from children under 16. Links to government agencies, booking services, maps, insurers, and other third parties are governed by those providers’ own privacy policies.
09
Updates and contact
We may update this policy as our services or legal obligations change. The effective date above identifies the current version. For questions or privacy requests, contact hello@beyond-china-guide.com.